1. General Policy
All orders placed through our website are subject to this Refund Policy.
Since payments are handled directly after order confirmation, customers are advised to carefully review product details before making payment.
2. No Refund Policy
We generally do not provide refunds once:
3. Damaged or Incorrect Product Claims
If a customer receives:
the customer must contact us immediately after delivery.
To process any claim, a complete unboxing video is mandatory.
The video must clearly show:
Without a valid unboxing video, no refund, replacement, or return request will be accepted.
4. Return Eligibility
Products may only be considered for replacement or refund if:
Customized, damaged, altered, or used products are not eligible for refund or return.
5. Refund Approval
Refunds, if approved under exceptional circumstances, will be processed through the original agreed payment method or as store credit, depending on management decision.
Approval of refunds is solely at the discretion of the management team.
6. Shipping Charges
Shipping or delivery charges are non-refundable unless the issue is caused by our error.
Customers may be responsible for return shipping charges where applicable.
7. Cancellation and Refund
Orders cancelled after confirmation or during processing may not be eligible for refund.
Orders for customized or specially prepared products cannot be cancelled or refunded once processing has started.
8. Fraudulent Claims
We reserve the right to reject:
Accounts involved in fraudulent activity may be permanently restricted from using our services.
9. Contact Support
For refund or return enquiries, customers must contact us through the official WhatsApp number or contact details provided on the website within the specified claim period after receiving the order.
