1. Payment Method

Our website does not support online payment transactions.

All payments are handled directly after order confirmation through:

• WhatsApp communication
• Direct contact with our sales team
• Bank transfer or other agreed payment methods

Payment instructions will be shared with customers after confirming product availability and order details.

2. Order Confirmation

Placing an order on the website after our support will give you the call via WhatsApp or call. 

Orders will be confirmed only after:

• Direct communication with the customer
• Product availability verification
• Payment agreement between both parties

We reserve the right to refuse or cancel any order at our discretion.

3. Payment Verification

Orders may require payment verification before processing or shipping.

Customers are responsible for:

• Providing accurate payment details
• Sending valid payment confirmation if requested

Orders may be delayed or cancelled if payment verification is incomplete.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may vary based on:

• Product customization
• Market gold rates
• Availability
• Shipping location

Final pricing will be confirmed during direct communication with the customer.

5. No Online Payment Responsibility

Since payments are handled directly outside the website platform, customers are advised to:

• Confirm official contact details before making payment
• Share payment only through approved communication channels

We are not responsible for payments made to unauthorized persons or incorrect accounts.

6. Refund Policy

All payments are considered final once the order is confirmed.

We do not provide refunds for:

• Change of mind
• Incorrect product selection by customer
• Delayed delivery caused by courier or external factors
• Minor color or design variations

Refunds or replacements, if approved in exceptional cases, are solely at management discretion.

7. Return Requirement for Claims

For any damaged, incorrect, or missing item claims:

• Customers must record a clear unboxing video while opening the package
• The video must show:
• Sealed package condition
• Full opening process
• Product condition inside

Without a valid unboxing video, no return, replacement, or refund request will be accepted.

8. Cancellation Policy

Orders cannot be cancelled after:

• Payment confirmation
• Product customization
• Shipping process initiation

Cancellation requests before processing may be considered depending on order status.

9. Contact Support

For payment-related questions or confirmation, customers should contact us through the official WhatsApp number or contact details provided on the website.